Congratulations to Rachel Hennen, Marketing Strategist, this month's Team Member Spotlight winner! Rachel was nominated by executive leadership for her drive to continuously improve and for living out the Raven Values each day.
As a Marketing Strategist, Rachel handles social media and event management. When working on social media, Rachel strategizes content, coordinates content in the marketing team's project management system, distributes content on social media platforms, manages responses, and analyzes performance. As an event manager, Rachel manages relationships with trade show vendors, develops customer engagement strategies, and executes trade show responsibilities.
Margaret Carmody, Executive Director of Corporate Culture, Communications, & Strategic Marketing, said that Rachel finds way to keep improving and working on tasks beyond those expected of her.
Rachel strives to continuously improve in her role by thinking of new ideas that will engage our customers in different and exciting ways. This is a vital quality to have when working at a technology company in a highly competitive market.
Director of Strategic Marketing Nick Langerock said that in addition to her commitment to growth, Rachel embodies Raven's people-centric culture by engaging with our customers to understand their needs and the challenges they face so that she can help provide solutions.
One of the things that matters most in gaining customer loyalty is how you make your customers feel — and that’s what Rachel does so well. She creates exceptional experiences for our customers that in turn connect our customers to our products, our people, and our brand."
— Margaret Carmody, Executive Director of Corporate Culture, Communications, & Strategic Marketing
Rachel works with team members across all departments and external customers and vendors. Coordinating with so many people can be challenging, as Rachel has to accommodate a variety of needs and requests simultaneously, but she doesn't let this rattle her. She takes time to ensure everyone's needs are met.
Margaret Carmody, Executive Director of Corporate Culture, Communications, & Strategic Marketing, said that Rachel is known for her considerate and authentic personality both inside Raven and with external customers and vendors. Team members and customers have given feedback that Rachel's genuine care for their needs and opinions makes them feel understood and appreciated.
When you're managing events, you have to work with a lot of people and schedules. It's very easy to get frustrated, but Rachel is very accommodating and makes sure that everyone is taken care of. Rachel is the kind of character that we want at Raven."
— Nick Langerock, Director of Strategic Marketing
Thank you, Rachel, for being authentic and for making everyone around you feel appreciated!