Partner with our customers and work with them in the field to ensure their success
Service has been and continues to be an integral part of the Raven business model. Through customer interaction on a dedicated service hotline or directly in the field, our teams provide exemplary service to ensure the success of our customers using Raven products. Outstanding service is essential to our success, and these customer relationships allow Raven to continue to grow and position ourselves as best-in-class within the markets we serve.
“Getting that direct feedback from the customers — that’s been really helpful for us. When we get into conversations with other companies, they ask, ‘How come you guys are always on the cutting edge?’ It’s because we get this customer feedback.”
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“The thing that has driven me in all of my roles at Raven is explaining; taking someone who doesn’t really know anything about our products and helping them understand.”
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Top Gun, our training and product update program for ag retailers, is one example of how Raven provides outstanding support — even in the off-season. Our support team provides valuable updates and facilitate an open roundtable discussion between engineers and customers to develop the most customer-focused, useful innovations. Multiple Raven products and features have stemmed from customer feedback at Top Gun roundtable sessions.
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At Raven, we are dedicated to delivering the best customer-focused solutions and service. Raven software engineers Kyle Sonaty and Bruce Schmidt took the drive to understand our customers to a new level by taking to the skies in an ag-flight ride-in with an aerial applicator.
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“The relationships we have with our customers are more important than anything else.”
Read MoreProvide hands-on customer support in the field and work as a liaison between internal teams and customers.
Maintain customer relationships while resolving customer questions and concerns.
Develop and maintain detailed project plans, timelines, and milestones.
Ready to join our team? Check out our current job openings and apply today.
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