Sometimes things break. Although Raven prides ourselves on delivering a premier, quality product — eventually parts can go bad, screens get cracked, and replacement is needed.
So your Raven product needs repair — now what? It’s time to create a Return Material Authorization, or RMA, which can be found here. This form is available to both Raven dealers and end-users, assigns the product a number and helps keep everything organized and on-track as it moves through the repair line. The item is then shipped to Raven or another authorized repair center, unboxed by the receiving team, and sent to the repair area.
Raven Product Repair operates on a first-in, first-out system. The repair technician will take one product at a time to their bench, troubleshoot the issue, and then document and communicate the solution to the customer. Once approved, the product is repaired, double-checked to ensure everything is working correctly, and the product is sent back to the customer. Seems simple, right? Not exactly.